Frequently Asked Questions
About Warranty & Support
Q. What is the warranty period?
A. The warranty period varies depending on the parts of this set.
Touch Panel: 1 year from date of purchase
AC Adapter, Automatic Feeder, Pump: 1 year from date of purchase
Main Unit (Glass Surface, ABS Resin): 3 months from date of purchase
Touch Panel: 1 year from date of purchase
AC Adapter, Automatic Feeder, Pump: 1 year from date of purchase
Main Unit (Glass Surface, ABS Resin): 3 months from date of purchase
Q. What should I do if it breaks down?
A. If within the warranty period: Please contact the retailer where you purchased the product, attaching the receipt with the date of purchase and the product's warranty card.
If outside the warranty period: Please contact LINE Customer Service.
Contact us here
Please note that in the following cases, the warranty will not apply even within the warranty period:
・Damage due to incorrect use, improper repair, disassembly, or modification
・Damage due to dropping, collision, or movement after purchase
・Breakdown due to insufficient regular maintenance
・Breakdown due to the use of replacement parts or expansion parts other than recommended products
・Breakdown due to use outdoors (balcony, parking lot, storage shed, under eaves), etc.
・Breakdown due to fire, flood, lightning, abnormal voltage, or other natural disasters
・Damage due to use for purposes other than ornamental fish breeding
If outside the warranty period: Please contact LINE Customer Service.
Contact us here
Please note that in the following cases, the warranty will not apply even within the warranty period:
・Damage due to incorrect use, improper repair, disassembly, or modification
・Damage due to dropping, collision, or movement after purchase
・Breakdown due to insufficient regular maintenance
・Breakdown due to the use of replacement parts or expansion parts other than recommended products
・Breakdown due to use outdoors (balcony, parking lot, storage shed, under eaves), etc.
・Breakdown due to fire, flood, lightning, abnormal voltage, or other natural disasters
・Damage due to use for purposes other than ornamental fish breeding
Q. Is support available even if I purchased it on Amazon or Rakuten?
A. Yes, support is available. Please feel free to contact us if you have any problems.
Q. Is it okay to modify it?
A. If modified, the warranty will be void even within the warranty period. Furthermore, we shall not be liable for any damage to the product or living organisms due to modification.
About Devices and Features
Q. How do I know when to replace the filter?
A. Please check the manual below.
*Click to download.
*Click to download.
Q. Where can I buy a heater?
A. The availability of genuine heaters is currently undecided.
Please use a heater from another manufacturer.
Example: GEX Standy 80
Please be sure to check the usage instructions and use with caution to prevent fires.
*Click to download the manual
Please use a heater from another manufacturer.
Example: GEX Standy 80
Please be sure to check the usage instructions and use with caution to prevent fires.
*Click to download the manual
Q. How do I use the automatic drainage function?
A. Open the top cover of the pump and insert the included hose.
Turning on the pump will start drainage, and you can drain about 1/2 of the water.
Turning on the pump will start drainage, and you can drain about 1/2 of the water.
Q. Where can I buy replacement parts? What should I do if they are out of stock?
A. They are sold on our official website, as well as on Rakuten, Amazon, and other platforms.
If replacement parts are out of stock, they will be restocked in about 1 to 2 months, so please wait.
If replacement parts are out of stock, they will be restocked in about 1 to 2 months, so please wait.
Q. Are there any places where it should not be installed?
A. An aquarium filled with water becomes very heavy (up to approximately 27 kg).
Do not place it on an unstable surface or on a stand with insufficient strength.
If installed near electrical appliances, water splashing on them can cause electric shock or fire, so avoid such locations.
Avoid installing it outdoors, in direct sunlight, or in hot and humid places, as this can cause deterioration of the aquarium's joints.
Do not place it on an unstable surface or on a stand with insufficient strength.
If installed near electrical appliances, water splashing on them can cause electric shock or fire, so avoid such locations.
Avoid installing it outdoors, in direct sunlight, or in hot and humid places, as this can cause deterioration of the aquarium's joints.
Q. Can I place it outdoors?
A. Avoid installing it outdoors, in direct sunlight, or in hot and humid places, as this can cause deterioration of the aquarium's joints.
Q. Can I use it with products from other manufacturers?
A. If you use products from other manufacturers, please understand that we cannot be held responsible for any problems that may occur with the product or living organisms.
Smartphone App / Integration Features
Q. My aquarium cannot be found or detected.
A. Please check the following steps:
① Turn off the device and then turn it back on, and bring your smartphone closer to the device.
② Check if your smartphone's Wi-Fi and location information are turned on.
③ Check if the Wi-Fi icon on the display is blinking.
④ Press the light button and the feed button simultaneously and hold until the Wi-Fi light blinks. Once it blinks, it enters network setup mode.
⑤ If the light does not turn on, check the AC adapter connection and the power connection.
① Turn off the device and then turn it back on, and bring your smartphone closer to the device.
② Check if your smartphone's Wi-Fi and location information are turned on.
③ Check if the Wi-Fi icon on the display is blinking.
④ Press the light button and the feed button simultaneously and hold until the Wi-Fi light blinks. Once it blinks, it enters network setup mode.
⑤ If the light does not turn on, check the AC adapter connection and the power connection.
Q. Where can I download the smartphone app?
A. Please download the "Smart Life +" app from the instruction manual or from each app store.
Q. Can I manage multiple aquariums with one smartphone?
A. Yes, it is possible. However, please note that multiple smartphones cannot manage one aquarium.
Q. I don't know how to connect my smartphone to the aquarium.
A. Here is a list of app manuals.
*Click to download.
*Click to download.
Q. The app language is set to another language.
A. Please check the manual below.
*Click to download.
*Click to download.
About Breeding and Maintenance
Q. How many fish can I keep?
A. For medaka (Japanese killifish), about 10-20 fish; for neon tetras, about 5-10 fish.
To avoid overpopulation, use the guideline of "1 fish per 1 liter of water, 1 cm in body length" and keep them with plenty of space.
To avoid overpopulation, use the guideline of "1 fish per 1 liter of water, 1 cm in body length" and keep them with plenty of space.
Q. Can I also keep saltwater fish?
A. You can purchase an empty biofilter and use activated carbon, oyster shells, wool, commercially available saltwater filter media, or whatever you prefer. However, please understand that we cannot be held responsible for any problems that may occur with living organisms.
Click here for the product
Click here for the product
Q. How often should I change the water?
A. Aim to change about 1/3 of the water once a week.
Adjustments are necessary depending on the water volume, number of living organisms, and amount of food.
Adjustments are necessary depending on the water volume, number of living organisms, and amount of food.
Q. What should I clean and how?
A. Mechanical filter (sponge, etc.)
Clean or replace every few weeks to once a month, depending on clogging.
Remove it and gently rinse it in aquarium water drawn into a bucket. Avoid scrubbing it with tap water, as this will kill the filter bacteria.
Biofilter (filter media)
It is recommended every six months to once a year, but it does not need to be cleaned as frequently as the mechanical filter.
Basically, like the mechanical filter, gently rinse it in aquarium water drawn into a bucket.
Try not to touch the filter media as much as possible.
Pump
Depending on the accumulation of dirt, clean the sponge and the pump's impeller every few months to six months.
Unplug the pump, remove it, and gently remove any slime or algae with a toothbrush.
Cleaning the aquarium body (glass surface, substrate, etc.)
Depending on the occurrence of algae, gently scrape off algae with an aquarium algae scraper or a soft sponge once a week to every few weeks.
Clean or replace every few weeks to once a month, depending on clogging.
Remove it and gently rinse it in aquarium water drawn into a bucket. Avoid scrubbing it with tap water, as this will kill the filter bacteria.
Biofilter (filter media)
It is recommended every six months to once a year, but it does not need to be cleaned as frequently as the mechanical filter.
Basically, like the mechanical filter, gently rinse it in aquarium water drawn into a bucket.
Try not to touch the filter media as much as possible.
Pump
Depending on the accumulation of dirt, clean the sponge and the pump's impeller every few months to six months.
Unplug the pump, remove it, and gently remove any slime or algae with a toothbrush.
Cleaning the aquarium body (glass surface, substrate, etc.)
Depending on the occurrence of algae, gently scrape off algae with an aquarium algae scraper or a soft sponge once a week to every few weeks.
Q. How should I perform daily maintenance?
A. It is summarized on the following page.
Maintenance Method
Usage/Installation Problems
Q. The lid/pump is not moving.
A. ① Please unplug the AC adapter once, wait 10 seconds, and then plug it back in.
② If the pump and lid cords are wet, please dry them before use.
③ Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
② If the pump and lid cords are wet, please dry them before use.
③ Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
Q. The pump is not working.
A. ① Please check the connection and verify that the tube inside the pump is correctly set and that the filter or impeller is not dirty or clogged with foreign objects.
② If the pump and lid cords are wet, please dry them before use.
③ Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
② If the pump and lid cords are wet, please dry them before use.
③ Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
Q. The pump motor is unusually loud.
A. Please check if the inside of the pump is dirty.
Please check if the water level in the aquarium is between MAX and MIN.
Also, check if the water level in the rear part where the filter is stored has not dropped; if it has, it is highly likely that the filter is dirty, so please clean it.
Please check if the water level in the aquarium is between MAX and MIN. Also, check if the water level in the rear part where the filter is stored has not dropped; if it has, it is highly likely that the filter is dirty, so please clean it.
Q. The pump's drainage is weak.
A. ① Please check if the inside of the pump is dirty and if there are any blockages in the drainage part.
② If the pump and lid cords are wet, please dry them before use.
③ Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
② If the pump and lid cords are wet, please dry them before use.
③ Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
Q. An abnormal temperature is displayed on the screen.
A. Temperature measurement is done by a metal rod inside the pump.
Therefore, if the pump is dirty or the metal rod is dirty, accurate measurements may not be possible.
Please clean the pump.
Q. E3 / E4 is displayed on the screen.
A. Please check the following points:
① If the pump and lid cords are wet, please dry them before use.
② Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
① If the pump and lid cords are wet, please dry them before use.
② Check if the connection points of the pump and lid cords are corroded.
If corroded, gently wipe with a cotton swab or tissue moistened with anhydrous ethanol.
If the problem persists, please contact us via LINE.
Q. The display is not showing.
A. Please check the AC adapter connection and if the power is connected.
Also, if the connection parts of the lid and pump cords are dirty or corroded, the connection may not be possible.
Please check once, and if it is corroded, please contact us via LINE.
Also, if the connection parts of the lid and pump cords are dirty or corroded, the connection may not be possible.
Please check once, and if it is corroded, please contact us via LINE.
Q. The touch panel is not responding.
A. Please check if the aquarium lid is open by more than 15 degrees.
Q. The touch panel is malfunctioning.
A. Please initialize it.
Press the pump, feeder, and light buttons simultaneously for 7 seconds.
When completed, you will hear a beep.
*The connection with your smartphone will also be initialized. Please reconfigure it.
Press the pump, feeder, and light buttons simultaneously for 7 seconds.
When completed, you will hear a beep.
*The connection with your smartphone will also be initialized. Please reconfigure it.
Q. The red light on the touch panel is on and won't turn off.
A. This is a notification for filter replacement. If you do not replace it, please refer to the manual below.
*Click to start download.
*Click to start download.
Instruction Manual / Simple Breeding Manual Download
You can download the instruction manual PDF here
You can download the simple breeding manual PDF here
