[Please Read] A message from the Biorium Official Online Shop

Thank you for using Biorium's official online store.
To ensure your continued satisfaction, we kindly request your cooperation with the following points.

About Shipping

① About Shipping Carriers
Depending on the item, we will ship via Click Post, Sagawa Express, or Yamato Transport. We cannot accommodate requests for specific shipping carriers.
Please also note that we cannot accept date specifications for expansion parts and replacement parts. We appreciate your understanding.

② About Changes to Shipping
Please note that we cannot accommodate changes to the shipping date, specification of shipping methods, changes to the shipping location, or any other requests after an order has been placed.

③ About Unattended Delivery (Okihai)
We are unable to arrange unattended deliveries.

④ About Combining Orders
We cannot combine orders after they have been placed.
While orders may be combined depending on the package status, please be aware that shipping fees will not be adjusted.

⑤ About Address Entry
If there is an error in the registered address, we may be unable to deliver your item.
In such cases, any redelivery costs will be borne by the customer, so please double-check your address.

About Separate Shipments

Due to system constraints, your order may be delivered in multiple shipments.
In such cases, the arrival dates may vary, so please be aware of this in advance.
We apologize for any inconvenience this may cause and appreciate your understanding.

About Shipping of Expansion Parts and Replacement Parts

Expansion parts and replacement parts will be shipped within 7 business days from the date of order. We appreciate your patience and understanding during this time.

About Inquiries

Inquiries regarding your order can be made via email or LINE.
When contacting us, please provide your name, order number, and order details in written form.
Even if you call us, we may direct you to contact us via email or LINE.

We apologize for any inconvenience this may cause, and we kindly ask for your understanding and cooperation for smooth transactions.

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